ITC Ratnadipa, a Luxury Collection Hotel, Colombo

We stayed at the ITC hotel in Colombo for 7 nights in early March this year. This hotel far exceeded our expectations. The food was great as was our Tower room. A bonus was the complimentary drinks and snacks we received during the Luxury Hours between 5.30pm and 7.30pm each day, as well as the complimentary laundry of 4 pieces of clothing each day. But best of all was the service we received from each and every member of staff. It's difficult therefore to single out particular people for praise, as they were all excellent, but a few whose names I managed to remember and who went the extra mile are Dinethuma from Customer Relations on the front desk. She spent a lot of time getting to know us and kept in regular touch with us during our stay to make sure we were ok. Others who went the extra mile in terms of their smiles, welcome and general helpfulness were: Kanjana and Andrew from the Indian Pavilion restaurant, Mark from maintenance and Kavindu who served us from the bar on the 29th floor where live music is played every evening. The pool guys were also super helpful and welcoming. We thoroughly enjoyed our stay at the ITC and will be returning next year.

The Location was excellent . Staff fantastic. Rooms were fabulous - I was in Tower room with Ocean view -I could see Galle Face with exceptional brilliant views from 22nd floor , while on the other side I could see Beira Lake and Cinnamon Life . This was particularly brilliant on New Year's eve when there was unbelievable fire works and drone show on Galle Face and Fire Works from Cinnamon Life over Beira lake. The Cleaning staff are brilliant and they even sometimes clean the rooms twice.Avartana Restaurant was Exceptional even though the 13 course meal i wanted my friends to enjoy took nearly 4 hours to complete. Aktar, Arshad, Dumindu, Nadeera, Divyan and Karthigai who work at Avartana served us well. I walked past Mrs Nita Ambani one morning after Breakfast and was in shock, at seeing her at ITC. Indian Ocean Pavillion [restaurant] and Peshawari Restaurant were good too. Had Buffet Lunch at Indian Ocean pavillion as well as Breakfast on most days. The Best part of ITC Ratnadipa is the Amazing Ahasa Bar on 29th Floor. The Spectacular Ocean views and the beautiful interior of Ahasa Bar was spectacular.....

Location and Confirtable

I stayed at this modern hotel and truly enjoyed the room's elegant decor and modern amenities. The view from the window was spectacular and one of the highlights of my stay. The bathroom was both spacious and functional, with modern design and luxurious toiletries. Overall, my stay was very comfortable and satisfying.

Amazing service and facilities. The staff were first class and everyone went over and above to make our stay enjoyable. Food and beverage was very good, the buffet breakfast had at least 4 X large stations representative of a different word cuisine. As it was our first time in Sri Lanka, the staff helped with some great spicy food and introduced us to egg hoppers. Thank-you Gayan for making us so welcome during meals and luxury hour, ensuring we had the best seat in the house! Loads or vegan and vegetarian options. Very comfortable clean rooms. The gym is very well appointed and has one of the most enthusiastic staff members who was genuinely interested in our health and fitness. (thank you Dulanajana) Every morning at breakfast a flute player, played enchanting music which was so relaxing and tranquil. Hotel security is good, all bags are screen (x rayed) outside. I wish I could remember everyone's name who made our stay so special.